(60 semester hours minimum)

The Computer Services IT Support Services option provides students with a broad combination of knowledge and skills needed to become a computer technician. This includes knowledge of computer hardware setup and configuration. Coursework in the degree also covers operating system installation, local area networking, and software applications including basic web page development. Troubleshooting and problem solving strategies are emphasized throughout the various covered topics. A hands-on internship is included to provide practical experience in an IT organization as a computer technician or help desk specialist.

In addition to General Education Outcomes, learners who complete the Computer Services: IT Support Services Option degree will:

• Describe the features and functions of the major categories of applications software (word packaging, database, spreadsheet, presentation, e-mail, browsers, etc.);
• Identify computer hardware components and perform basic hardware installation and configuration suitable for passing industry certification exams. This includes basic computer networking components and the ability to configure and maintain a local area network;
• Describe the features of current computer operating systems and perform installation and maintenance tasks such as installing and configuring software, uninstalling operating system software, configuring software for accessibility by disabled individuals, installing and configuring applications software upgrades, and modifying an operating system
• Demonstrate competency in programming concepts such as variable declaration/use, decision structures, loops, and functions;
• Demonstrate a working knowledge of the Internet that includes effective strategies for online research and correct citation of Internet based resources as well as a basic knowledge of web page development including the ability to read and troubleshoot html code;
• Understand problem solving techniques that require collaborative and cooperative efforts;
• Demonstrate competency in the development of effective verbal and written workplace communication

For more information, contact Program Coordinator Chris Parden.